Technical and individual support

BASIC LEVEL OF SUPPORT
Service package for the Basic level of software support includes the minimum possible set of services. At this level, only software kernel is supported, not business-settings. The package may be suitable for the banks that have professionals of ART BANK-level developers.

 

 BUSINESS-LEVEL OF SOFTWARE SUPPORT

Service package for the Business-level of software support includes service package for the Basic level of software support. It also includes additional services that help to support both the kernel and business-settings. The package is used by most clients of the company, it allows the Bank to have no ART BANK developers in its staff.

 

VIP-LEVEL OF SOFTWARE SUPPORT

Service package for the VIP-level of software support includes service package for the Business-level of software support. In addition, the Bank receives the guarantee of fast specialized services within the entire range of questions. The package is suitable for banks, whose business is developing rapidly, but they do not want to expand the IT staff.

The peculiarities of service support:

  • There are two supervisors, knowing the bank inside out, allocated to the support service and one - to the deployment service.
  • The average time to respond to the task is 7 minutes, the average time to solve the problem is 1.5 hours.
  • Small custom work is agreed and done, on average, within 1-2 weeks, urgent work - within 1-2 days.
  • Over 70% of the company's customers do not have IT employees dealing particularly with ART-BANK-4 updating.